Refund policy

Larjana.com – Customer Experience Department

At Larjana.com , the excellence of our products is matched only by our commitment to your satisfaction. This policy details the return and refund procedures applied by BDAAM GROUP LTD, within a framework of complete transparency and respect for your personal data.

I. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS

In accordance with our standards of excellence, we extend your right to reflection beyond legal obligations:

Grace period: You have a period of thirty (30) calendar days from the receipt of your order to exercise your right of return, without needing to provide justification.
Item integrity: To be eligible for a refund, items must be returned in their original condition and complete. Any damaged product will not be eligible for a credit.
Administrative formalities: To ensure priority processing, please include the following information with your submission:
- First and last name
- Email address used during the transaction
- Order reference (e.g., 7BC99ACB08)

II. MANAGEMENT OF NON-CONFORMITIES AND DAMAGE

In the rare event of a preparation error or receipt of a damaged item:

Replacement solution: A new copy will be shipped to you at our expense without delay.
Exemption from return: In some cases, the return of the defective item is not required.
Free return: If you nevertheless choose to return the non-compliant item to us, the shipping costs will be free and fully covered by the Company.

III. REFUND TERMS

Once your return has undergone quality control by our services:

Processing time: A full refund for your order will be issued within a maximum of seven (7) business days following receipt of the package.
Transaction method: For security reasons and in accordance with banking protocols, credit is made exclusively to the payment card used for the initial purchase.

IV. RETURN LOGISTICS AND SECURITY

Except in cases of error attributable to the Company, return shipping costs are the responsibility of the customer. To guarantee the security of your shipment, the following conditions are mandatory:

Traceability: The use of a transport service with a tracking number is mandatory.
Proof of receipt: The package must be shipped with a delivery option against signature in order to officially validate receipt in our warehouses.

Exclusive return address:

BDAAM GROUP LTD, Suite 3H, The Old Courthouse, Chapel Street, Dukinfield, SK16 4DT, United Kingdom

V. EXCHANGE POLICY

If the size or specifications of the product do not meet your expectations, our advisors are available to arrange an exchange. Contact our customer service department to receive a personalized return procedure and reserve your new item.

VI. DATA PROTECTION (GDPR COMPLIANCE)

As part of your return procedure, the Company processes your personal data (identity, contact details, transaction data) on the legal basis of the performance of the contract.

Purpose: Logistics management, accounting and fraud prevention.
Confidentiality: This data is strictly reserved for the internal services of BDAAM GROUP LTD and our logistics partners.
Your rights: In accordance with the GDPR, you have the right to access, rectify and erase your data by contacting our data protection officer at the following address: info@larjana.com .